Dotster has a comprehensive FAQ/ knowledge base, live chat support, web hosting chat support, telephone support, email support, and spam reporting services.

A feature that I personally find important for any service is a way to alert customers to potential maintenance downtime. Dotster provides this functionality though a maintenance and service alert update page. This type of "heads-up" alerting gives customers a way to be pro-active instead of re-active to webhosting hiccups.

SEO marketing: "search engine optimization". You need it, Dotster has it.

Basically, a company can proceed in three steps:

• talk to a consultant about the web-centric strategy
• develop a website using the techniques discussed
• submit the newly created site to the top search engines

Costs and results vary, but most reputable companies, like Dotster, offer analytics to prove whether or not the marketing tools and strategy are effecting the ROI ("return on investment").

2 words: Dotster Connect.

It's a way to drive traffic to your site using social networking tools like forums or bulletin boards, and the best part is, you just leave it to the good folks at Dotster!

The plan includes your domain, a website, and all kinds of social and community features to allow your users to have a deeper experience on the site.

Depending on the size of your site, you can opt for online community site building tools to plan for or accommodate growing traffic. Don't buy more than you need, but always know you have the capacity to ramp up at a moment's notice with professionals who have the know-how.